Problems and Solutions in Issuing Student Examination Result at Universitas Terbuka, Indonesia

Sara, Dem Vi and Yunus, Mohamad and Rusyana, Enang (2011) Problems and Solutions in Issuing Student Examination Result at Universitas Terbuka, Indonesia. In: The 24th ICDE World Conference, 2-5 Oktober 2011, The Westin Resort Nusa Dua, Bali, Indonesia,. (Submitted)

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Abstract

Final examination result is one of the most expected feedbacks by students after completing a series of learning processes in one semester. Students need this feedback not only to determine whether they have successfully passed the subjects but also to know their level of learning achievement throughout the course. Yet, there are a number of students’ final examination results that could not be issued smoothly by Universitas Terbuka (UT). Sara, D.V., et al (2011) stated that in the second semester of 2008, the percentage of unissued final examination results in Primary Teacher Program of UT Bogor Regional Office is considerably high (2,49 %). The percentage increased even more (2.61 %) in the subsequent semester (first semester of 2009). This is mainly due to few reasons: administration issues, identity errors, and UT punishment. UT, in this case, has to deal with students’ complaints which are obviously time-consuming. In other words, it simply means that there is still a gap between UT services and students expectations. This paper starts by reviewing the number of students and the needs to conduct final examination in UT Bogor Regional Office. Subsequently, this paper analyzes the statistical figures and the type of errors related to the unissued students’ examination results occurred in UT Bogor Regional Office in 2010. Solutions in dealing with these problems are discussed at the end of this paper.

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