Knowledge creation process and factors influencing knowledge creation in developing academic products and service system in Universitas Terbuka ( Indonesian Open University)

Purwanto, Agus Joko and Marisa, (2014) Knowledge creation process and factors influencing knowledge creation in developing academic products and service system in Universitas Terbuka ( Indonesian Open University). In: Sub-theme : Planning and Management: Institutional Planning, Change Mangement, and Knowledge Management in Open Education Institutions.. (Submitted)

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Abstract

The development of service system and academic products in Indonesian Open University (Universitas Terbuka/UT) should be done continuously so that Universitas Terbuka/UT can provide effective and efficient services. The development of academic product is aiming at providing good quality of academic products and learning support for students. UT continually develop the knowledge to produce those products. Theoretically, the process of knowledge creation involves tacit and explicit knowledge. The aim of this research is to explore factors that influence knowledge creation in developing academic products and service system in Universitas Terbuka ( Indonesian Open University). Research conducted on 5 teams in the UT Head Office and Regional Offices in the area of developing learning materials using the tablet, research information systems, work procedures at regional office and systems of academic services and academic administration services via short message service (SMS). Data obtained using in-depth interviews to the leaders of the teams. Data collected showed that there are several factors contribute to the effectiveness of the development process: high-experienced team members, small teams, high commitment from team members, high technical skills of the team members, intensive communication, non-hierarchical team member positions , availability of infrastructure and funding, the ability to process feedback, the ability of team leaders to make decisions, informal communication, freedom in expressing and creating ideas, serving team leader, and less involvement from top management to interfere in technical issues. Factors that inhibit the development process are the availability of time of team members, lack of time to meet with all team members, low competence of team members, and the lack of human resources.

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