Tricahyono, Putut Suyoso (2010) Perubahan Penataan Organisasi, Manajemen Sdm Serta Kepuasan Satuan Kerja Dalam Memperoleh Layanan Pada Kppn Pangkalpinang (Studi Kasus Dampak Reformasi Birokrasi Terhadap Tingkat Kepuasan Layanan KPPN Pangkalpinang). Masters thesis, Universitas Terbuka.
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Abstract
Bureaucratic reformations are made in order to change toward service improvement quickly by the government bureaucracy to serve the people. Ministry of Finance as General Treasurer of State is an institution that has a strategic position at the first institution of government is to reform its bureaucracy. This research was conducted to determine the impact of implementation of policies implemented by the governments, namely Bureaucratic Reformation in the Ministry of Finance, which conducted one of them by the State Treasury Service Office (KPPN). Bureaucratic reformation is intended to Improve Organization and Human Resource Management. Also examined the level of stakeholder satisfaction with services primarily related to the public treasury in the field, namely the state budget disbursement by the financial management of "Satker" as stakeholder. This study is an experiment and carried out to answer three main hypotheses, (1) Are the changes in Structuring the Organization have any impact to performance and therefore contributes to the level of job satisfaction in obtaining services unit of KPPN Pangkalpinang. (2) Does the Improvement of Human Resources influence the outcome (organizational performance) are faced with the level of stakeholder satisfaction (Satuan Kerja). (3) Are there changes in the level of stakeholder satisfaction after the bureaucracy reformation and how big the contribution of each factor in the process of service. The object is the Treasury Service Office (KPPN) Pangkalpinang, while the sample of financial managers of the KP A (User Authorization Budget), Treasurer, Officer Financial Reporting Task Force. Determination of the sample using simple.
| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information (ID): | 40536.pdf |
| Uncontrolled Keywords: | bureaucracy reform be comprehensive, serious and will bring the government towards good governance, with the ultimate goal to give better service to the community |
| Subjects: | 600 Technology and Applied Sciences > 650-659 Management and Auxiliary Service (Manajemen dan Ilmu yang Berkaitan) > 658.31 Elements of Personnel Management (Bagian-bagian Manajemen Sumber Daya Manusia) |
| Divisions: | Tugas Akhir Program Magister (TAPM) > Magister Ilmu Administrasi Publik |
| Depositing User: | admin upload repo |
| Date Deposited: | 16 Aug 2016 08:01 |
| Last Modified: | 28 Oct 2016 07:06 |
| URI: | http://repository.ut.ac.id/id/eprint/1594 |
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