An Evaluation Of Student Support Services At The Indonesia Open University (Universitas Terbuka)

Abzeni, (1993) An Evaluation Of Student Support Services At The Indonesia Open University (Universitas Terbuka). Masters thesis, University Of Victoria.

Preview

Text 40022.pdf - Published Version Available under License Creative Commons Attribution Non-commercial No Derivatives. Download (2MB) | Preview

Abstract

The main purpose of this study was to evaluate students' satisfaction with support services provided by Universitas Terbuka (UT}, the Open University of Indonesia. Their additional needs for support services also were investigated. These issues were addressed by administering a questionnaire to 700 randomly-selected students who were registered at the Jakarta Regional Centre, and 293 responded. The results of the study indicated that the response time of support services at UT was a very critical problem. The respondents said that it took too long to get appropriate action from UT service units. In relation to response time, the most crucial problem was the time it took to be informed of examination results.Regarding course materials provided by UT, the most frequent complaints were about the difficulty of obtaining the materials and the price of materials. Only 30% of the respondents said that they never had a problem obtaining course materials and only 20% of the respondents were satisfied with the price of materials. As to the quality of the course materials, the most frequent complaints cited by respondents were about readability and print quality of the materials. In relation to tutorials and radiojtelevision programs provided by UT, the lowest level of satisfaction was with the frequency of the programs. Only 17% of the respondents were satisfied with the frequency of tutorials. For radio/ television programs, only 19% (for radio) and 13% (for television) of the respondents were satisfied with the frequency of the programs. They suggested that UT provide more tutorials and radio/television programs. Opportunities to take re-tests to improve grades, improved counselling services, and better communications facilities, were expressed as crucial needs of UT students.

Actions (login required)

View Item