Learning Support Services: a Study of Students' Satisfaction in a Higher Education Institution

Muktiyanto, Ali and Hartati, Noorina and Hadiwidjaja, Rini Dwiyani and Irma, (2016) Learning Support Services: a Study of Students' Satisfaction in a Higher Education Institution. In: the 30th Annual Conference of the Asian Association of Open Universities, 26-28 Oktober 2016, the Corwne Plaza Manila Galleria, Metro Manila, Philipines.

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Abstract

A higher education institution that organize distance education system deal with challenges related to the services that can be provided for students. Distance education system requires students to have the ability to learn independently by utilizing a variety of learning support services provided by the institution. As an institution of higher education that implements distance education system, Universitas Terbuka (UT) has been providing a variety of learning support services, both in academic and non-academic area. This study aimed to analyze the various academic and non-academic services provided by UT that can affect students' satisfaction. The result showed that some types of services have satisfied the students; however, there are also somethings that need to be improved, especially in terms of academic services.

Item Type: Conference or Workshop Item (Paper)
Additional Information (ID): 18/L0039
Uncontrolled Keywords: distance education, learning support services, self-learning
Subjects: 300 Social Science > 370-379 Education (Pendidikan)
300 Social Science > 370-379 Education (Pendidikan) > 378.175 Distance Education (pendidikan jarak jauh)
Divisions: Koleksi Digital > Artikel
Depositing User: David NP
Date Deposited: 21 May 2018 07:56
Last Modified: 27 Mar 2019 09:28
URI: http://repository.ut.ac.id/id/eprint/7350

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