The Role Of E-Learning In Improving The Quality Of Local Government Apparatus In Publik Services

Istianda, Meita and Setiani, Made Yudhi and Frans, Yudith Alexanderina (2008) The Role Of E-Learning In Improving The Quality Of Local Government Apparatus In Publik Services. In: International Seminar Acceleration of Educational Quality and Quantity through the Provision of Open and Distance Learning Programs In Southeast Asian Countries, 27 Agustus 2008, Jakarta, Indonesia.

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Abstract

Since decentralization has been practiced, the quality of public services in Indonesia is still not good. In this sense, people still face the illegal administration fee and inefficiency in governmental bureaucracy. The government has tried to resolve the problems by designing faster, cheaper and more transparent services in public services based on ICT or e-government, however, the implementation of e-government had not worked as it was hoped. This is because the lack of competencies or skill of human resources in managing e-government. To handle such problems, based on President Instruction (INPRES) Number 3/2003, the government tried to improve all of the government staffs quality, and obliged them to utilize the distance learning system through e-learning.

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