Face-to-face tutorials service for a large number of distance education students at Universitas Terbuka’ (UT) regional office, Indonesia

Thaib, Dina (2011) Face-to-face tutorials service for a large number of distance education students at Universitas Terbuka’ (UT) regional office, Indonesia. In: ICDE Conference, Oktober 2011, Bali, Indonesia.

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Abstract

Universitas Terbuka (UT) vision on its Strategic Plan 2010-2022 in academic areas are focus on continuously improvement in its quality and relevance. To ensure this quality one important area for improvement is learning support services. one of it is face-to-face tutorial service. Policy of this service is set at the Head Office, but operationally it is UT’s regional office (RO) responsibility in organising this service in front line level. Therefore, as UT’s regional office, UPBJJ-UT Bandung should manage face-to-face tutorial service effectively. This paper describes the experience of UPBJJ-UT Bandung in managing face-to-face tutorial service including planning, recruitment of tutors, students and field staff, training of tutors, organizing, supervising, monitoring and evaluation. UPBJJ-UT Bandung has challenges to manage effectively face-to-face tutorials, with 56 courses to be tutored to more than 27.000 students of the Primary Teacher Training Program (PTTP) and the Early Childhood Teacher Training Program (ECTTP) students that scattered in 127 learning centres of 20 districts in West Java Province. It also employs more than 600 part-time tutors and 75 learning centres facilitators and assigns 20 academic staff, who act as the observers. Besides following procedures, some factors have to be taken into consideration to ensure the effectiveness of face-to-face tutorial management, such as: 1) tutorial places settlement; 2) scheduling; 3) tutor assignment ; 4) tutors training; 5) coordination meeting; 6) supervising and monitoring; and 7) tutor performance observation.

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