Student Perceptions On The Universitas Terbuka Online Test Services Student Perceptions On The Universitas Terbuka Online Test Services

Widuroyekti, Barokah (2017) Student Perceptions On The Universitas Terbuka Online Test Services Student Perceptions On The Universitas Terbuka Online Test Services. Annual Conference of the Asian Association of Open University.

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Abstract

Universitas Terbuka or Open Unversity (UT) UPBJJ Surabaya is committed to provide excellent service to students. Efforts to improve services to students to keep them better. One of the excellent service efforts is to make continuous improvement to the service in the implementation of Online Test System (SUO). This study aims to analyze student perceptions of the Online Testing System services and to know the level of satisfaction and student constraints on the implementation of Online Test System. The research was conducted by using survey method. The population of research is the student of Non-Elementary Education Program during registration 2016.4, the student who registers the reexamination through SUO. There were 67 respondents. The research instrument used Likert scale. Data analysis was done by descriptive analysis technique. The results of the research indicate that: 1) the SUO UT service is good in general, 2) the facilities and infrastructure of the SUO in UPBJJ is very good, 3) the exam questions are clear and easy to understand, 4) the supervision is well implemented, 5) the reasons for following the SUO in general Students want to improve the value of Final Test Semester, 6) obstacles and complaints of students include the problem: exam scores, exam schedules, payments, supervision, exam questions, knowledge about the web, and 7) student satisfaction of the Online Test System (SUO) service is relatively high, Ease of procedures to follow the SUO, how to do the matter quite easily, cheap SUO exam fees, facilities and cleanliness exam room.

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