Quality Assurance in Open and Distance Education: Experience from Universitas Terbuka

Aisyah, Siti and Samsiyah, Siti and Wulandari, Florentina Ratih and Juliana, Ari (2019) Quality Assurance in Open and Distance Education: Experience from Universitas Terbuka. In: International Conference on Open and Innovative Education ICOIE 2019, 10-12 July 2019, The open university of Hong Kong.

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Abstract

Purpose: This article discusses quality assurance in the teaching process with open and distance methods that are offered by Universitas Terbuka. Approach: This article is the result of a study with a qualitative approach conducted at Universitas Terbuka. Primary data is obtained from the results of interviews with several heads of study programs, heads of UT branches in the region area, auditors of quality management, and observations in the field. Secondary data includes UT policy documents, related research, and other literature studies. Findings: The conclusion of this study were: 1). UT develops quality through the development of distance learning management standards implemented in 39 UT branches (Distance Learning Program Unit / Unit Program Belajar Jarak Jauh/UPBJJ) with reference to ISO 9001: 2015 standards; and the development of the academic management standards of the Study Program with reference to the Higher Education National Standards set by the Ministry of Research, Technology and Higher Education. 2). The application of quality assurance opens opportunities for continuous improvement, which drives innovation in distance education, according to the needs of the community. Implications of this study are: 1). UT needs to further examine the effectiveness of quality assurance in teaching innovation and the implementation of open and distance education; 2). UT needs to conduct a comparative study on the implementation of quality assurance and continuous improvement of face-to-face universities in Indonesia and other countries that apply open and distance education

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