The Roles Of Whatsapp Group In Counselling Academic Process: Best Practices At Universitas Terbuka

Rahayu, Ucu and Hutasoit, Leonard R. and Rumanta, Maman (2018) The Roles Of Whatsapp Group In Counselling Academic Process: Best Practices At Universitas Terbuka. In: The 32nd Annual Conference of the Asian Association of Open Universities, 2018, 18 oktober 2018, Hanoi Vietnam.

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Abstract

Social media is one form of communication or interaction media which is effective today, because social media can overcome the problem of distance, time and cost of people who interact. Social media can not only be used as a medium for social and economic activities but also can be utilized in the learning process. This paper will describe the process of academic and academic administration counseling of Biology education students, Indonesia Open University from the year of 2015 to 2016 through social media WhatsApp. There are about one hundred students spread from various regional office, namely Surabaya, Bandung, Bogor, Bandar Lampung, Jambi, Medan, Batam, Semarang, Surakarta, Purwokerto, Jakarta, Pontianak and about 15 tutors who are involved in this WhatsApp group. From this counseling process, it was identified that there was a change of students who were active in a time period of WhatsApp discussion, and only a few lecturers who were active as resource persons. Meanwhile, the topics of discussion in the WhatsApp group include credit transfer, online tutorials, self-training, purchase of teaching materials, and exams. Coaching through the WhatsApp group has been effectively exploring and solving student problems. In the future, WhatsApp group is expected to reach more students so that more problems in the learning process are solved.

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