Sanusi, Nina Utami Y and Sanjaya, I Made Gunawan and Sylvana, Andi (2017) UT Website User Satisfaction Improvement Model Based on Perceived Usefulness, Perceived Ease of Use, Perceived Information Quality and Perceived System Quality (Case Study on Page www.ut.ac.id). In: AAOU Annual conference, 27-29 October 2017, Royal Ambarukmo Hotel Yogyakarta, Indonesia.
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9. UT Website User Satisfaction Improvement Model Based on Perceived Usefulness, Perceived Ease of Use, Perceived Information Quality and Perceived System Quality (Case Study on Page www.ut.ac.id).pdf Available under License Creative Commons Attribution Non-commercial No Derivatives. Download (297kB) | Preview |
Abstract
In every opportunity, the Open University always strives to provide the best service for all parties primarily to the UT academic community. Various efforts have been made including providing information services about the UT through the website, thus facilitating the flow of information flowing to the remote areas and can be accessed by all groups. In order for web services provided to be effective and generate satisfaction for UT web service users it is necessary a model to increasing user satisfaction based information system services in terms of Perceived Usefulness, Perceived Ease of Use, Perceived Information Quality Dan Perceived System Quality. This study aims to determine the level of satisfaction of UT web service users in terms of Perceived Usefulness, Perceived Ease of Use, Perceived Information Quality Dan Perceived System Quality case study on web pages www. Makassar.ut.ac.id. Using the sample of 60 web page user respondents, the result that Perceived Usefulness, Perceived Ease of Use, Perceived Information Quality Dan Perceived System Quality are able to significantly influence UT website user satisfaction and the dominant influence was Perceived Ease of Use, Perceived System Quality, Perceived Usefulness and last Perceived Information Quality. On this basis finally formed a model that can be made recommendations in improving user satisfaction UT website services.In every opportunity, the Open University always strives to provide the best service for all parties primarily to the UT academic community. Various efforts have been made including providing information services about the UT through the website, thus facilitating the flow of information flowing to the remote areas and can be accessed by all groups. In order for web services provided to be effective and generate satisfaction for UT web service users it is necessary a model to increasing user satisfaction based information system services in terms of Perceived Usefulness, Perceived Ease of Use, Perceived Information Quality Dan Perceived System Quality. This study aims to determine the level of satisfaction of UT web service users in terms of Perceived Usefulness, Perceived Ease of Use, Perceived Information Quality Dan Perceived System Quality case study on web pages www. Makassar.ut.ac.id. Using the sample of 60 web page user respondents, the result that Perceived Usefulness, Perceived Ease of Use, Perceived Information Quality Dan Perceived System Quality are able to significantly influence UT website user satisfaction and the dominant influence was Perceived Ease of Use, Perceived System Quality, Perceived Usefulness and last Perceived Information Quality. On this basis finally formed a model that can be made recommendations in improving user satisfaction UT website services.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Uncontrolled Keywords: | website, satisfaction, improvement, perceived, quality |
| Subjects: | 300 Social Science > 370-379 Education (Pendidikan) > 378 Higher Education, Universities (Pendidikan Tinggi, Unversitas) 600 Technology and Applied Sciences > 650-659 Management and Auxiliary Service (Manajemen dan Ilmu yang Berkaitan) > 658.812 Customer Satisfaction/TQM/Quality Of Service (Kepuasan Pelanggan) |
| Divisions: | Prosiding Seminar > AAOU 2017 |
| Depositing User: | David NP |
| Date Deposited: | 05 Nov 2021 08:13 |
| Last Modified: | 05 Nov 2021 08:13 |
| URI: | http://repository.ut.ac.id/id/eprint/9533 |
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