One Stop Service: A Public Service Innovation in Indonesia

Anshori, Yuli Tirtariandi El and Enceng, and Hidayat, Anto (2014) One Stop Service: A Public Service Innovation in Indonesia. In: World Conference for Public Administration : Public administration and happiness, policy management & politics from the global perpectives, 25-27 Juni 2014, Daegu EXCO, Korea Selatan.

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Innovation is an important thing to improve the quality of public services in Indonesia. Public services have always been associated with the issues of cost transparency and timeliness. The fact shows that in 2013 Indonesia was ranked 128 of 189 countries in ease of doing business aspect. This needs to be fixed with innovations such as One Stop Service (OSS), particularly in the field of licensing. This article is a summary of the case studies in two regions in Indonesia, coupled with the results of literatures review on OSS implementation in various regions in Indonesia. The research method is qualitative approach. Data are rollected from interviews, observations, and related documents. The study shows that OSS can improve public services in Indonesia as the services become more effective and efficient. But, there are some problems in implementing OSS such as the rule of law, human resources, and supporting infrastructures.

Item Type: Conference or Workshop Item (Paper)
Additional Information (ID): 23/S0046.pdf
Uncontrolled Keywords: one stop service, innovation, public services
Subjects: 300 Social Science > 350-359 Public Administration and Military Science (Administrasi Negara dan Ilmu Kemiliteran) > 351 Public Administration (Administrasi Negara)
Divisions: Arsip Digital > Dokumentasi
Depositing User: CR Cherrie Rachman
Date Deposited: 08 May 2023 03:14
Last Modified: 29 Sep 2023 02:18

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