The Effect Of Transformational Leadership And Quality Of Work Life Toward Organizational Citizenship Behavior At Universitas Terbuka

Helmiatin, (2014) The Effect Of Transformational Leadership And Quality Of Work Life Toward Organizational Citizenship Behavior At Universitas Terbuka. In: 11th International Annual Symposium on Management, 14-17 Maret 2014, Universitas Surabaya bertempat di The Singhasari Resort Malang.


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Either business or educational institutions at the moment are facing a global competition. Universitas Terbuka as an educational institution has a role to develop the education realm in Indonesia. In order to achieve the organization's goal, a leader needs to be able to create a pleasant working environment for the employees. Through transformational leadership, a leader is able to create positive transformation for its employees. Efficient employees would have an increase in their quality of work and performance. The conclusion could be seen from their satisfaction that resulted from their Quality of Work Life (QWL) or the work life. If they have a good/ideal quality of work, it is expected that they will go the extra mile. This research focuses on the effect of transformational leadership and quality of work life towards citizenship behavior of the administration employees at Universitas Terbuka. There are 220 respondents who contributed for this research, and data were gathered by using survey technique with the help of questionnaire. Moreover, data was analyzed with SEM PLS. The result of this study shows that transformational leadership has a positive effect towards citizenship behavior; there is a significant and positive effect between transformational leadership towards quality of work life. And there is a positive and significant effect between quality of work life and citizenship. Based on Oneway Anova, there are no perception differences on transformational leadership, quality of work life and citizenship behavior among respondent's characteristic.

Item Type: Conference or Workshop Item (Paper)
Additional Information (ID): 2014-dn-016
Uncontrolled Keywords: Transformational Leadership, Quality of work life, Organizational citizenship behavior
Subjects: 000 Generalities > 000-009 Knowledge - Special Computer Methods (Ilmu Umum dan Komputer) > 001.1 Intellectual Life (Kehidupan Intelektual)
600 Technology and Applied Sciences > 660-669 Chemical Engineering and Related Technologies (Teknologi Kimia dan Ilmu yang Berkaitan) > 669.4 Lead/Metalurgi Timah Hitam
Divisions: Koleksi Digital > Artikel
Depositing User: Praba UT
Date Deposited: 31 Oct 2016 06:09
Last Modified: 09 Aug 2018 04:25

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