Siswantini, Wiwin and Soekiyono, (2011) Pengaruh Kualitas Pelayanan, Kepuasan, dan Hubungan Pelanggan Terhadap Loyalitas (Survei Debitur PT Bank Rakyat Indonesia Unit). Project Report. Universitas Terbuka, Jakarta.
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2011_29.pdf Download (1MB) | Preview |
| Item Type: | Monograph (Project Report) |
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| Additional Information (ID): | 2011_29.pdf |
| Uncontrolled Keywords: | kualitas pelayanan, kepuasan, loyalitas pelanggan |
| Subjects: | 600 Technology and Applied Sciences > 650-659 Management and Auxiliary Service (Manajemen dan Ilmu yang Berkaitan) > 658.8342 Consumer Behavior (Perilaku Konsumen) |
| Divisions: | Thesis,Disertasi & Penelitian > Penelitian |
| Depositing User: | Praba UT |
| Date Deposited: | 10 Nov 2016 03:11 |
| Last Modified: | 10 Nov 2016 03:11 |
| URI: | http://repository.ut.ac.id/id/eprint/6138 |
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