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Hardini, Sri Yuniati Putri Koes and Zuhairi, Aminudin and Budiman, Rahmat (2010) Using ISO 9001 Quality Management System to Improve The Quality Of Open And Distance Learning at Universitas Terbuka, Indonesia (Best practices and conditions associated with Open Distance Learning System). In: The 24th AAOU Annual Conference in Vietnam, Hanoi, Vietnam.