Purwanto, Agus Joko (2019) TOTAL QUALITY MANAGEMENT IS A BRIDGE TO LEARNING ORGANIZATION. In: THE 33 RD ANNUAL CONFERENCE OF THE ASIAN ASSOCIATION OF OPEN UNIVERSITIES (AAOU 2019) OPEN DISTANCE LEARNING: 2020 AND BEYOND, 14-16 October 2019, Pearl Continental Hotel Lahore, Pakistan.
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Abstract
In an effort to arrange the organization, the Open University (UT) to reform the organization. The purpose of transformation is obtained organization flexible, adaptive, and able to learn continuously (LO) by adopting the principles of good and corporate governance (GCG) and total quality management (TQM). Implementation of TQM is done by establishing a quality assurance system (QAS). This study aims to (1) identify processes in the implementation QAS; (2) analyze the effectiveness of the process of knowledge sharing. In this study, the LO is define by organization skilled at creating, acquiring, interpreting, transferring, and retaining knowledge. While TQM is an approach to maximize their competitiveness through continuous improvement. This study used a qualitative approach. The research location is The Regional Office (RO) of Semarang and Yogyakarta. The informants are all officials at RO, ICT staff and lecturers. The findings of this research is the process of knowledge sharing done intensively in planning activities, product development, as well as in the development of solutions to the audit findings. Factors that encourage effective knowledge sharing is transparency, trust, consistency of actions and policies, fairness, open communication and transparency, closeness in personal relationships, and informal communication effectiveness. While the factors that hinder knowledge sharing is resistance to change, availability of time for sharing the narrow, human resource competency levels are not the same, and the adaptive capacity of team members to the technology slow. Knowledge sharing between auditors with RO less so effectively for communication between them is not intense.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Additional Information (ID): | 23/S0029.pdf |
| Uncontrolled Keywords: | Total quality management, Learning organization, Knowledge sharing, Organization skill Continuous improvement |
| Subjects: | 600 Technology and Applied Sciences > 650-659 Management and Auxiliary Service (Manajemen dan Ilmu yang Berkaitan) > 658.812 Customer Satisfaction/TQM/Quality Of Service (Kepuasan Pelanggan) |
| Divisions: | Prosiding Seminar > AAOU 2019 |
| Depositing User: | CR Cherrie Rachman |
| Date Deposited: | 09 Apr 2023 04:21 |
| Last Modified: | 04 Aug 2023 07:12 |
| URI: | http://repository.ut.ac.id/id/eprint/10321 |
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