Student Satisfaction Perception : Service Quality in Open Distance Learning Sub-themes : The Quality in ODL

Hendrayana, Angga Sucitra (2013) Student Satisfaction Perception : Service Quality in Open Distance Learning Sub-themes : The Quality in ODL. In: Konferensi ICDE, 15-19 Oktober 2013, Tianjin, China.

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Abstract

The Indonesian Open University is a state university and the only one which carry out open distance learning system in Indonesia. Continuous quality improvement constantly pursued by the Indonesian Open University in carrying out the process of open distance learning services. One of the factors supporting the success of an open distance learning system is depended on the quality of services provided to students. Articles in this paper present and discuss the perception of student satisfaction of service quality that is provided by the Indonesian Open University. Open distance learning services provided to students consists of: (1) registration, (2) service of teaching materials, (3) learning support services, (4) exam administration services, (5)the credit transfer service, (6) service graduation, (7) service and administrative affairs. Study on the perception of student satisfaction conducted by distributing questionnaires to 2085 students in the Indonesian Open University at Bandung Regional Office, during the first registration period in 2012.

Item Type: Conference or Workshop Item (Paper)
Additional Information (ID): 2013-In-001
Uncontrolled Keywords: Student Satisfaction, Service Quality, Open Distance Learning
Subjects: 300 Social Science > 370-379 Education (Pendidikan) > 374.4 Distance Education (Pendidikan Jarak Jauh)
600 Technology and Applied Sciences > 650-659 Management and Auxiliary Service (Manajemen dan Ilmu yang Berkaitan) > 658.812 Customer Satisfaction/TQM/Quality Of Service (Kepuasan Pelanggan)
Divisions: Koleksi Digital > Artikel
Depositing User: CR Cherrie Rachman
Date Deposited: 11 Aug 2016 02:26
Last Modified: 24 Oct 2016 08:39
URI: http://repository.ut.ac.id/id/eprint/1343

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