Hardini, Sri Yuniati Putri Koes and Zuhairi, Aminudin and Budiman, Rahmat (2010) Using ISO 9001 Quality Management System to Improve The Quality Of Open And Distance Learning at Universitas Terbuka, Indonesia (Best practices and conditions associated with Open Distance Learning System). In: The 24th AAOU Annual Conference in Vietnam, Hanoi, Vietnam.
|
Text
B0036-20.pdf Download (467kB) | Preview |
Abstract
In this globalization era, every organization needs quality standards to ensure that the products and services meets the expectations and needs of the public. The organization also has to maintain its sustainability by continuously improving the quality of it products and services. The ODL has been implemented differently in different contexts by different countries and it has its own uniqueness since many factors influence its practice, such as social condition, culture, economy, technology development, and access to the higher education institutions. Development and educational performance management system for higher education institutions particularly for ODL must cogitate and possess quality assurance system. Universitas Terbuka (UT) as a part of ODL institutions in the world realizes the importance of Quality Assurance (QA) System and has been consistently implementing the system to meet users’ expectations. In Asia and the world, UT has become a mega university because the number of students reaches more than 600,000. Although UT is an alternative of a mass education system for those who have difficulties in continuing their studies to higher education institutions, UT needs to possess more value than merely an alternative. UT needs to show that ODL system, that so far many doubt its quality, possesses at least equal quality with other traditional higher institutions in Indonesia and the world, and it should meet certain qualities in ODL system management. The huge number of students reside in all over Indonesia with various geographic conditions and facilities such as transportation and information technology which are not yet able to reach all the place equally. It will be the challenge for UT to maintain its service quality especially for students in remote places to have excellent service given by Regional Office (RO) in 37 locations. Education services given to students are usually related to registration, learning material distribution, tutorial, practice and practicum, examination and examination result.
Item Type: | Conference or Workshop Item (Paper) |
---|---|
Additional Information (ID): | B0036-20.pdf |
Uncontrolled Keywords: | distance education, TQM,Total quality managemen,higher education |
Subjects: | 300 Social Science > 370-379 Education (Pendidikan) > 374.4 Distance Education (Pendidikan Jarak Jauh) 300 Social Science > 370-379 Education (Pendidikan) > 378.175 Distance Education (pendidikan jarak jauh) 600 Technology and Applied Sciences > 650-659 Management and Auxiliary Service (Manajemen dan Ilmu yang Berkaitan) > 658.812 Customer Satisfaction/TQM/Quality Of Service (Kepuasan Pelanggan) |
Divisions: | Prosiding Seminar > AAOU 2010 |
Depositing User: | CR Cherrie Rachman |
Date Deposited: | 18 Jun 2020 06:25 |
Last Modified: | 18 Jun 2020 06:25 |
URI: | http://repository.ut.ac.id/id/eprint/8996 |
Actions (login required)
![]() |
View Item |