Using ISO 9001 Quality Management System to Improve The Quality Of Open And Distance Learning at Universitas Terbuka, Indonesia (Best practices and conditions associated with Open Distance Learning System)

Hardini, Sri Yuniati Putri Koes and Zuhairi, Aminudin and Budiman, Rahmat (2010) Using ISO 9001 Quality Management System to Improve The Quality Of Open And Distance Learning at Universitas Terbuka, Indonesia (Best practices and conditions associated with Open Distance Learning System). In: The 24th AAOU Annual Conference in Vietnam, Hanoi, Vietnam.

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Abstract

In this globalization era, every organization needs quality standards to ensure that the products and services meets the expectations and needs of the public. The organization also has to maintain its sustainability by continuously improving the quality of it products and services. The ODL has been implemented differently in different contexts by different countries and it has its own uniqueness since many factors influence its practice, such as social condition, culture, economy, technology development, and access to the higher education institutions. Development and educational performance management system for higher education institutions particularly for ODL must cogitate and possess quality assurance system. Universitas Terbuka (UT) as a part of ODL institutions in the world realizes the importance of Quality Assurance (QA) System and has been consistently implementing the system to meet users’ expectations. In Asia and the world, UT has become a mega university because the number of students reaches more than 600,000. Although UT is an alternative of a mass education system for those who have difficulties in continuing their studies to higher education institutions, UT needs to possess more value than merely an alternative. UT needs to show that ODL system, that so far many doubt its quality, possesses at least equal quality with other traditional higher institutions in Indonesia and the world, and it should meet certain qualities in ODL system management. The huge number of students reside in all over Indonesia with various geographic conditions and facilities such as transportation and information technology which are not yet able to reach all the place equally. It will be the challenge for UT to maintain its service quality especially for students in remote places to have excellent service given by Regional Office (RO) in 37 locations. Education services given to students are usually related to registration, learning material distribution, tutorial, practice and practicum, examination and examination result.

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