Wulandari, Florentina Ratih and Aisyah, Siti and Setiani, Made Yudhi and Susanti, (2019) Dynamic Capability in Licensing and Business Investment Services in Jakarta's Hinterland Area (Case Study of Bekasi City Integrated Licensing and Business Investment Service Agency). In: ICONPO IX, 28-29 Agustus 2019, Thailand.
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Abstract
The metropolitan city of Bekasi is one of the Jakarta hinterland which it has been urban area developed as one of the Jakarta megapolitan subnetwork. The polarization effect of the megapolitan network of Jakarta which has an impact on the growth of Bekasi, requires facilities for licensing and business investment to support economic growth and regional development of Bekasi. For this reason, the Bekasi City Government launched the one-stop integrated licensing and business investment service i.e Bekasi One-Stop Integrated Licensing and Investment Service (Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu/DPMPTSP). The significance of the DPMPTSP is to accommodate the growth and development of Bekasi as a hinterland or a buffer zone of Jakarta. So far, the existence of DPMPTSP service in providing public services has been facing problems of integrity, accountability, accessibility, fairness and responsibility. Therefore, the purpose of the study was about how dynamic capabilities in licensing and business investment services are carried out by the Bekasi City Government. The research method used a qualitative method with a case study strategy. The study revealed that dynamic capabilities support the innovation of licensing business investment services in the city of Bekasi as a hinterland of Jakarta by accommodating integrated services from several technical bodies, so that they are more accessible, accountable, responsive, transparent, but there were several service brokers. So, the dynamic capability supports the innovation of e-adm-based services as a form of e-Gov and it has minimized red tape bureaucracy in the DPMPTSP services. Although it is still an incremental innovation than before and not fully interactive model yet. On the other hand, even though there is a complaint service link in the website of the DPMPTSP service, there is no space provided for public consultation and participation. Even though public participation is providing input for improving the service model process, collaborative governance underlined it. Recommendations of the research are (a) a need for strengthening internal capabilities to carry out service transformation, (b) information technology support needs to be developed into a fully interactive model to meet the industrial era 4.0, (c) high work commitment at the operational level, (d) supervision layered administrative work service operations, and (e) a need of government political will carrying out collaborative governance in the City of Bekasi licensing and investment services for the continuity of better service innovations and systematic networking with stakeholders.
| Item Type: | Conference or Workshop Item (Paper) |
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| Additional Information (ID): | 21/S0002.pdf |
| Uncontrolled Keywords: | dynamic capability, integrated licensing, hinterland, e-Gov, collaborative governance |
| Subjects: | 300 Social Science > 350-359 Public Administration and Military Science (Administrasi Negara dan Ilmu Kemiliteran) > 351 Public Administration (Administrasi Negara) 300 Social Science > 350-359 Public Administration and Military Science (Administrasi Negara dan Ilmu Kemiliteran) > 351.598 Public Administration in Indonesia (Administrasi Negara di Indonesia) |
| Divisions: | Koleksi Digital > Artikel |
| Depositing User: | CR Cherrie Rachman |
| Date Deposited: | 08 Apr 2021 02:18 |
| Last Modified: | 21 Apr 2021 04:30 |
| URI: | http://repository.ut.ac.id/id/eprint/9284 |
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