Implementation of The Benefit Model (Usability) in Improving User Satisfaction with Academic Information System Service at Universitas Terbuka

Sylvana, Andi and Sanusi, Nina Utami Y and Sanjaya, I Made Gunawan (2017) Implementation of The Benefit Model (Usability) in Improving User Satisfaction with Academic Information System Service at Universitas Terbuka. In: AAOU Annual conference, 27-29 October 2017, Royal Ambarukmo Hotel Yogyakarta, Indonesia.

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Abstract

The management of technology-based information at the Open University (UT) today has become an important and urgent need in order to support the successful vision and mission of the institution. This is because information technology has proven to be very effective as a key facilitator in improving and leveling education services through distance learning capabilities that are inseparable by space, distance and time so that everything that is needed will be available online and can be accessed anytime and anywhere. In connection with that and in an effort to improve the quality of service to students, UT provides online registrars facility for students in the form of UT Academic Information System (SIA) application which has been officially utilized starting January 2017. In order for this application can be effective to give satisfaction for its user hence required research about student satisfaction in terms of satisfaction of service user to a website (USABILITY) as the purpose of this research. Using the sample of 50 respondents of active students in UPBJJ - UT Makassar randomly, the results obtained are usability dimensions measured based on Ease of Use, Customization, Download delay and web content (information) significant effect on service user satisfaction either simultaneously or partially. The dominant variable that influences successively is Ease of Use then followed by web content (information), Customization and the last is the Download delay. Based on these results, it can be concluded that to increase student satisfaction of SIA service users continuously can be done by giving full attention to the Ease of Use variables in USABILITY dimension, by maintaining the structure of web presentation, easy access and clarity of information presentation.

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