Sylvana, Andi and Awaluddin, Murtiadi (2017) Student Satisfaction Analysis of Online Tutorial Through Information System Quality and Personal Services of Online Tutorial at Universitas Terbuka. In: AAOU Annual conference, 27-29 October 2017, Royal Ambarukmo Hotel Yogyakarta, Indonesia.
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11. Student Satisfaction Analysis of Online Tutorial Through Information System Quality and Personal Services of Online Tutorial at Universitas Terbuka.pdf Download (291kB) | Preview |
Abstract
Providing the users of learning supports with superior service has enabled UT to build and grow service commitment that can contribute to the needs of society, employees, and, most notably, students in online tutorials (tuton). Designed in a web-based environment, online tutorials is one of UT learning supports that offers versality of tutorial experience. One of the indicators whether optimal service applies to the business operations is measuring the satisfaction level of students as service users. This study aimed to figure out the satisfaction level of tuton students in terms of the quality of information system and personal service of online tutors at Universitas Terbuka. Data were acquired from 50 tuton-student respondents at UT 2017.1. The study found that the level of student satisfaction positively and significantly affected the variable of system quality, information quality and personal service of online tutors. The most dominant variables, in descending order, were system quality, personal service of online tutors and information quality. On that basis, this study settled on a framework of tuton-student satisfaction with respect to the improvement of system quality of tuton application, information quality and personal service of online tutors.
| Item Type: | Conference or Workshop Item (Paper) |
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| Uncontrolled Keywords: | satisfaction, analysis, information, quality, services |
| Subjects: | 300 Social Science > 370-379 Education (Pendidikan) > 378 Higher Education, Universities (Pendidikan Tinggi, Unversitas) 600 Technology and Applied Sciences > 650-659 Management and Auxiliary Service (Manajemen dan Ilmu yang Berkaitan) > 658.812 Customer Satisfaction/TQM/Quality Of Service (Kepuasan Pelanggan) |
| Divisions: | Prosiding Seminar UT > AAOU 2017 |
| Depositing User: | David NP |
| Date Deposited: | 05 Nov 2021 08:15 |
| Last Modified: | 05 Nov 2021 08:15 |
| URI: | http://repository.ut.ac.id/id/eprint/9535 |
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