The Role of E-Learning in Improving the Quality of Public Services Skills of Local/District Government Officials

Istianda, Meita and Setiani, Made Yudhi and Frans, Yudith Alexanderina (2011) The Role of E-Learning in Improving the Quality of Public Services Skills of Local/District Government Officials. Southeast Asia Journal on Open and distance Learning, 10 (1). pp. 74-86. ISSN 18298362

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Abstract

Since the implementation of decentralization, the quality of public services in Indonesia has not been improving. In this sense, people still face illegal pratices and inefficiency in governmental bureaucracy. The government has tried to resolve the problems by designing faster,cheaper and more transparent services in public services based on ICT or e-government. However, the implementation of e-government had not worked as expected. This is because the lack of competencies or skills of human resources in managing e-govemment. To handle such problems, based on President Instruction (INPRES) Number 3/2003,the government tried to improve all of the government staffs quality,and encourage them to utilize the distance learning system through e-leaming.

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