The Effectiveness of Leadership Style and Policy Implementation at Distance Learning Program Unit of Universitas Terbuka of Tarakan - North Kalimantan Province

Aripin, Sofjan (2017) The Effectiveness of Leadership Style and Policy Implementation at Distance Learning Program Unit of Universitas Terbuka of Tarakan - North Kalimantan Province. In: AAOU Annual conference, 27-29 October 2017, Royal Ambarukmo Hotel Yogyakarta, Indonesia.

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Abstract

Distance Learning Program Unit of Universitas Terbuka (UPBJJ-UT), which is the frontline in providing services and assistance to students in the region, has a central and strategic role. The role is primarily determined by leadership and ability to implement UT’s policy by the head of UPBJJ-UT as the local authority in the area in managing and maintaining quality of learning and services. UPBJJ-UT Tarakan as one of the 40 UPBJJ-UT, which are spread throughout Indonesia, has functions and duties to implement policies that have been defined by the UT Center, from the process of socialization and promotion to public, students’ registration, up to the graduation ceremony. The problems and obstacles encountered by each UPBJJ-UT have its own diversity and uniqueness that require every head of UPBJJ-UT to have different leadership style in leading the unit. There are many challenges for the head of UPBJJ-UT Tarakan in managing services to learners and stakeholders in the province of North Kalimantan and the region of Sabah Federation, such as: various socio-cultural heterogeneity; partnership and competition with other universities; as well as underdeveloped, foremost, and outermost (border) area with heterogeneous geographical contours. There are two questions related to services management, i.e., how is the effectiveness of leadership style of the head of UPBJJ-UT in managing the services? And how is the accuracy of the head of UPBJJ-UT in implementing services policy?

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