Digital-Based Public Services In Indonesia In The Industrial Revolution 4.0

Wiryanto, Wisber (2018) Digital-Based Public Services In Indonesia In The Industrial Revolution 4.0. In: Open society conference, social and political challenges in industrial revolution 4.0 (BNBB), 15 November 2018, UTCC.

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Government of Indonesia in digital-based public service in industrial revolution 4.0 required to develop the competence of state civil apparatus to become professionals. Information technology that is developing at this time has resulted in changes in the strategic environment, so it needs bureaucratic reform. Online systems and robotics digital-based are used to support fast services. But the digital system has caused problems in reducing labor. Therefore, it is necessary to study digital-based public services in Indonesia in the industrial revolution 4.0. The problem formulation, how is the digitalbased public service in Indonesia in industrial revolution 4.0? The purpose of the study is to know the problems and challenges of implementing digitalbased public services. Library studies are conducted to collect and analyze data carried out in the second semester of 2018. The results of the study show that digital-based public service faces problems and challenges.Train ticket service with electronic system raises long queue in Jabodetabek on July 23, 2018. The government has established institutions to facilitate alignment between ministries and agencies so that Indonesia can compete with other countries in public services. Strategies are needed to overcome the problems and challenges of digital-based public services efficiently and effectively through the development of a professional state civil apparatus.

Item Type: Conference or Workshop Item (Paper)
Additional Information (ID): ocs-2018-18.pdf
Uncontrolled Keywords: bureaucratic reform; digital; industrial revolution 4.0; public service.
Subjects: 300 Social Science > 350-359 Public Administration and Military Science (Administrasi Negara dan Ilmu Kemiliteran) > 351 Public Administration (Administrasi Negara)
600 Technology and Applied Sciences > 650-659 Management and Auxiliary Service (Manajemen dan Ilmu yang Berkaitan) > 658.812 Customer Satisfaction/TQM/Quality Of Service (Kepuasan Pelanggan)
Divisions: Prosiding Seminar > Seminar Nasional FHISIP-UT 2018
Depositing User: CR Cherrie Rachman
Date Deposited: 11 Feb 2019 03:16
Last Modified: 13 Feb 2019 07:33

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