Analyzing Face-to-Face Practicum as a Learning Support for Students in a Distance Education System

Hadiwidjaja, Rini Dwiyani and Hartati, Noorina and Muktiyanto, Ali and Irma, (2017) Analyzing Face-to-Face Practicum as a Learning Support for Students in a Distance Education System. In: ICDE International Conference 2017, Symbiosis Centre for Distance Learning, 10-11 Maret 2017, Pune, India.

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Customer satisfaction is the main requirement for the success of an organization, including in higher education. Satisfaction of students and teachers or tutors become a benchmark for universities to be able to improve their performance in order to deliver competitive graduates, including for universities that implements distance education system. Universitas Terbuka (UT) is a higher education institution that implements distance education system, which provides a variety of learning support for students in facilitating them to learn independently. One of the study program in UT is accounting study program and to improve the student's skills in accounting our study program provide a learning support such as face to face practicum (FFP). This study aims to analyze the satisfaction and importance of face-to-face practicum (FFP) implementation in UT. The results showed that the most important factor to improve FFP implementation in order to achieve student and tutor's satisfaction is a fast, prompt, an friendly response in handling every student's and tutor's complaints.

Item Type: Conference or Workshop Item (Paper)
Additional Information (ID): 18/L0040
Uncontrolled Keywords: customer satisfaction, distance education, face-to-face practicum
Subjects: 300 Social Science > 370-379 Education (Pendidikan) > 371.8 Students (Siswa, Murid, Pelajar)
300 Social Science > 370-379 Education (Pendidikan) > 378.175 Distance Education (pendidikan jarak jauh)
Divisions: Koleksi Digital > Artikel Pendidikan Terbuka Jarak Jauh
Depositing User: David NP
Date Deposited: 22 May 2018 04:24
Last Modified: 27 Apr 2020 05:39

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