Bintarti, Arifah and Rahardjo, Djoko and W, Nila Kusuma (2018) Kajian Kepuasan Mahasiswa Terhadap Layanan Proses Pembelajaran Jarak Jauh Pada Program Studi S-1 Ilmu Komunikasi. In: Open society conference, social and political challenges in industrial revolution 4.0 (BNBB), 15 November 2018, UTCC.
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Abstract
The Open and Distance Higher Education System (PTTJJ) is an education system implemented by the University. Meanwhile, based on the 2010 strategic plan and proposal for 2021 (UT’s Strategic Plan 2010-2021) on target 3, where one of the services is tutorial services available in various modes and can be accessed by students and need to be maintained and improved the quality of all available tutorial services, so the Bachelor of Communication Studies program deems it necessary to do an evaluation of the learning process. This paper examines (a) what factors affect the level of student satisfaction with the learning process services in the S-1 Communication Studies program, (b) What is the level of student satisfaction with the service quality of the learning process in the S-1 Communication Studies program. This study uses two approaches, namely quantitative and qualitative approaches. The first stage is the survey method and then the second stage is carried out, namely in-depth interviews and FGDs. The population in this study were all undergraduate students of Communication Studies who were actively registered in 2016 in semester 2, Samples were taken in 220 respondents covering the western, central and eastern Indonesia. The results showed that the majority of respondents stated that staff friendliness was very high, and respondents were very satisfied, aspects of the examination service, the majority of respondents were very satisfied with the availability of services at the time of examination (UAS) carried out mainly for aspects of the availability of script and information. the other aspect is in terms of resolving the case and location of the test, that to solve the case takes a long time. For servicewise aspects, most respondents were very satisfied with teaching material services (> 80). For aspects of registration services, most respondents were very satisfied with the registration service (> 98%). And finally, regarding tutorial services, most respondents were very satisfied with the tutorial service (> 80%).
| Item Type: | Conference or Workshop Item (Paper) |
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| Additional Information (ID): | ocs-2018-19.pdf |
| Uncontrolled Keywords: | open and distance education, satisfaction, service |
| Subjects: | 300 Social Science > 370-379 Education (Pendidikan) > 374.4 Distance Education (Pendidikan Jarak Jauh) 300 Social Science > 370-379 Education (Pendidikan) > 378 Higher Education, Universities (Pendidikan Tinggi, Unversitas) 300 Social Science > 370-379 Education (Pendidikan) > 378.175 Distance Education (pendidikan jarak jauh) 600 Technology and Applied Sciences > 650-659 Management and Auxiliary Service (Manajemen dan Ilmu yang Berkaitan) > 658.812 Customer Satisfaction/TQM/Quality Of Service (Kepuasan Pelanggan) |
| Divisions: | Prosiding Seminar > Seminar Nasional FHISIP-UT 2018 |
| Depositing User: | CR Cherrie Rachman |
| Date Deposited: | 11 Feb 2019 03:26 |
| Last Modified: | 13 Feb 2019 07:20 |
| URI: | http://repository.ut.ac.id/id/eprint/7969 |
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