Sylvana, Andi and Awaluddin, Murtiadi (2017) Optimization of Online Tutor Satisfaction Through Improvement of Quality Systems, Information Quality and Improvement of Contact Personel Services at Universitas Terbuka. In: AAOU Annual conference, 27-29 October 2017, Royal Ambarukmo Hotel Yogyakarta, Indonesia.
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12. Optimization of Online Tutor Satisfaction Through Improvement of Quality Systems, Information Quality and Improvement of Contact Personel Services at Universitas Terbuka.pdf Available under License Creative Commons Attribution Non-commercial No Derivatives. Download (290kB) | Preview |
Abstract
Internal service quality has been trusted to be an important key for organizations and institutions to be able to optimize internal customer satisfaction and ultimately will provide satisfaction for external customers. Internal service quality in question is a prepared facility such as e-learning web pages and services from the responsible tuton to online tutors during online tutorial activities on progress. This study aims to determine the effect of system quality, information quality and contact personnel service to online tutor satisfaction at the Universitas Terbuka. Data obtained from 100 respondents online tutors in UT academic year 2017.1. The final result obtained. Information systems, quality information and services. And the dominant contribution to tuton satisfaction in succession is the quality of information, following the quality of contact person service and the last is the quality of the application system. This foundation thus formed a model of optimization of tutor satisfaction through improving the quality of the system from the tuton application, the quality of information and services.
| Item Type: | Conference or Workshop Item (Paper) |
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| Uncontrolled Keywords: | system, information, quality, services, satisfaction |
| Subjects: | 300 Social Science > 370-379 Education (Pendidikan) > 378 Higher Education, Universities (Pendidikan Tinggi, Unversitas) 600 Technology and Applied Sciences > 650-659 Management and Auxiliary Service (Manajemen dan Ilmu yang Berkaitan) > 658.812 Customer Satisfaction/TQM/Quality Of Service (Kepuasan Pelanggan) |
| Depositing User: | David NP |
| Date Deposited: | 05 Nov 2021 08:16 |
| Last Modified: | 05 Nov 2021 08:16 |
| URI: | http://repository.ut.ac.id/id/eprint/9536 |
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