Sitepu, Herlina (2012) Kualitas layanan dan kepuasan sebagai prediktor atas kepercayaan konsumen di Puskesmas Sekupang Kota Batam. Masters thesis, Universitas Terbuka.

Abstract

Item Type:	Thesis (Masters)
Additional Information (ID):	40969.pdf
Uncontrolled Keywords:	service quality, satisfaction and consumer trust, kualitas layanan, kepuasan dan kepercayaan konsumen
Subjects:	300 Social Science > 360-369 Social Problems and Services (Permasalahan dan Kesejahteraan Sosial) > 362.1068 Medical Service Management (Manajemen Layanan Kesehatan) 600 Technology and Applied Sciences > 650-659 Management and Auxiliary Service (Manajemen dan Ilmu yang Berkaitan) > 658.812 Customer Satisfaction/TQM/Quality Of Service (Kepuasan Pelanggan)
Divisions:	Tugas Akhir Program Magister (TAPM) > Magister Manajemen
Depositing User:	admin upload repo
Date Deposited:	08 Aug 2016 08:18
Last Modified:	08 Aug 2016 08:18
URI:	https://repository.ut.ac.id/id/eprint/1125

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