Items where Author is "Nugraha, Safrizal"

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Thesis

Nugraha, Safrizal (2012) Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan pada Pembuatan Paspor di Konsulat Jenderal Republik Indonesia Johar Baru menurut Teori Servqual. Masters thesis, Universitas Terbuka.

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