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Items where Author is "Purnomo, Heru"
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Thesis
Purnomo, Heru (2013) Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Perizinan Di Direktorat Lalu Lintas Barang Badan Pengusahaan Batam. Masters thesis, Universitas Terbuka.
